Privacy Policy

01Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide our deposit bond services. The types of information we may collect include:

• Identity Data: Name, date of birth, and identification documents (e.g. Driver's Licence, Passport).
• Contact Data: Email address, mailing address, and telephone number.
• Financial Data: Assets, liabilities, income, employment details, and credit history required to assess bond eligibility.
• Transaction Data: Details about the property purchase and the deposit bond required.

02How We Collect Information

We collect information through:

• Direct interactions — forms you complete on our website or over the phone.
• Correspondence via email, telephone, or in-person meetings.
• Third parties such as your mortgage broker, conveyancer, or accountant, provided you have authorised them to share this data.

03Use of Personal Information

We use your personal information for the following purposes:

• To assess your eligibility for a deposit bond.
• To facilitate the issuance of the bond by our underwriting partners.
• To communicate with you regarding your application or enquiry.
• To comply with legal and regulatory obligations, including Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) laws.

04Disclosure of Personal Information

Prime Bonds acts as an intermediary. To provide our service, we may disclose your information to:

• Underwriters and Insurers: The financial institutions that issue the bond.
• Professional Advisors: Your solicitor, conveyancer, or broker involved in the property transaction.
• Service Providers: IT and system administration services operating under strict confidentiality obligations.
• Regulatory Bodies: Where required by law (e.g. AUSTRAC).

We do not sell your personal information to third-party marketing companies.

05Data Security

We have implemented appropriate technical and organisational security measures to prevent your personal data from being lost, accessed, used, or disclosed in an unauthorised way. This includes SSL encryption on our website and secure data storage protocols.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We will notify you in accordance with applicable laws if a data breach occurs that is likely to cause serious harm.

06Access and Correction

Under the Privacy Act, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete.

To make a request, please contact our Privacy Officer using the details below. We will respond within 30 days.

07Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact our Privacy Officer: